Terms & Conditions

Terms & Conditions for Tour Package

Booking and Payment: Deposit is required at the time of booking. The full payment must be completed at least 45 days prior to the commencement of the tour. Late payments may result in the cancellation of the booking without refund.

Name Format : The passenger names in the booking form should be exactly as per passports. DGN will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking.

Cancellation Policy: Cancellations made more than 45 days before the start date will incur a penalty of the deposit amount. Cancellations made within 45 to 30 days of the tour start date will incur a 50% penalty of the total tour cost.Cancellations made within 30 days of the tour start date, or no-shows, will incur a 100% penalty.

Airline Cancellation : policies can vary significantly depending on the airline, the ticket class, and whether the ticket is refundable, non-refundable, or part of a special promotion. It’s important to check the specific cancellation policy with the airline at the time of booking as policies can differ widely and may be subject to change. For precise information, visiting the airline’s official website. Please note, TCS once collected cannot be refunded in case of any cancellation / modification. You can claim the TCS amount as adjustment against Income Tax payable at the time of filing the return of income.

Itinerary Changes: The tour operator reserves the right to alter or modify the itinerary of any tour due to air schedule changes, weather conditions, or circumstances beyond the tour operator’s control. In the event of changes, the tour operator will ensure that the quality and content of the tour are preserved. Please note that Day at Leisure essentially implies that no sightseeing activities have been included for that day.

Visa : DGN TOURS provides Visa assistance only, Visa Approval is at the discretion of Consulate.

Visa Disclaimer : Please note that the final decision regarding a visa application rests solely with the respective Embassy/ Consulate.

Travel Insurance: Travel insurance is not part of the tour price unless stated otherwise. We highly recommend that passengers obtain travel insurance to cover cancellations, medical expenses, personal accidents, personal belongings, money, and public liability before traveling. The tour operator does not assume responsibility for any medical, passport, or visa needs of customers.

Liability: The tour operator accepts no responsibility for losses or additional expenses due to delay or changes in air or other services, sickness, weather, strike, war, quarantine, or other causes. All such losses or expenses will have to be borne by the passenger.

Accommodation: Accommodation is based on double or twin-share, unless otherwise specified. Room upgrades are available on request and subject to additional costs.

Luggage: Luggage allowance and restrictions must be adhered to as per the guidelines provided by the transportation carriers. The tour operator is not responsible for loss or damage to personal belongings.

Complaints:If you have any complaints about the tour, you should make it known at the earliest opportunity to the tour leader or representative, who will attempt to resolve the issue.

Natural Calamity : In case your package needs to be canceled due to any natural calamity, weather conditions etc. DGN shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors.

Jurisdiction: The terms and conditions of this contract are governed by the law of the country where the tour operator is based, and any disputes will be resolved exclusively in the courts of that country.