FAQs

Frequently Asked Questions (FAQs)

Q: How do I make a reservation?

A: You can book your travel directly through our website by selecting your destination, dates, and preferences. Follow the prompts to complete your booking. If you need assistance, our customer service team is available to help you 24/7.

Q: Can I upgrade my room or flight after booking?

A: Absolutely. Upgrades are subject to availability and additional costs. Get in touch with our customer service team to process the upgrade.

Q: How do I add frequent flyer information to my flight booking?

A: You can add your frequent flyer details to your flight booking through the ‘Manage Booking’ on airline portal or by contacting our customer service. Make sure to do this before check-in to ensure you receive your points.

Q: What methods of payment do you accept?

A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Payments via PayPal and bank transfers are also available for some services.

Q: Can I make a payment over the phone?

A: Yes, if you prefer to make a payment over the phone, our customer service representatives can assist you. Please have your payment details and booking information ready when you call.

Q: How do I get a receipt for my payment?

A: receipt will be emailed to you along with your booking confirmation after the payment is processed. If you need another copy,or request one from customer service.

Q: What happens if my payment is declined?

A: If your payment cannot be processed, please check to ensure your card information is correct and that you have sufficient funds. If the issue persists, contact your bank or payment provider for further assistance, or try an alternative payment method.

Q: What should I do if I’m having trouble completing my booking online?

A: If you encounter any issues while booking, please reach out to our customer support team immediately. We are available via phone, email, or live chat to assist you and ensure your booking is completed smoothly.

Q:Can I change or cancel my booking?

A: Yes, changes and cancellations can be made according to the terms and conditions. Some bookings may incur a fee for changes or cancellations. Please refer to your booking confirmation for specific details or contact customer support.

Q: How do I check in for my flight or hotel?

A: For flights, you can check in online through the airline’s website or at the airport kiosk or counter. For hotels, proceed to the reception desk upon arrival with your identification and booking confirmation.

Q: How do I check the status of my flight?

A: You can check your flight status by visiting the airline’s website and entering your flight details. Alternatively, use our website’s flight status tracker by entering your booking reference number.

Q: How early should I arrive at the airport before my flight?

A: We recommend arriving at the airport at least 2 hours before domestic flights and 3 hours before international flights to allow sufficient time for check-in, security, and boarding.

Q: Can I book hotels and rental cars through your site?

A: Absolutely! we offer a wide selection of hotels, rental cars, and vacation packages. You can book these as part of a package or separately.

Q: What do I do if I miss my flight?

A: Contact the airline immediately. They will advise on their policy for missed flights. It’s also recommended to have travel insurance for such situations.

Q: Who do I contact if I have an issue with my hotel room?

A: Initially, report any issues to the hotel’s front desk. If the issue is not resolved to your satisfaction, contact our customer support for further assistance.

Q: Do I need travel insurance?

A: While travel insurance is not mandatory, we highly recommend purchasing it for protection against unforeseen circumstances such as trip cancellations, medical emergencies, or travel delays.

Q: What should I do if I have special travel needs?

A: If you have special travel requirements, please inform us at the time of booking or contact our customer service team to make necessary arrangements.

Q: What is your refund policy?

A: Refunds are processed according to the rules and restrictions of your booking. If you are entitled to a refund, it will be credited to the original form of payment within 7-10 business days.

Q: What if I need to cancel my booking?

A: If you need to cancel your booking please be aware that cancellation fees may apply according to your booking conditions. We recommend reviewing your fare rules & restrictions before proceeding with cancellation.

Q: What should I do if I have a medical emergency while traveling?

A: Seek immediate medical attention locally and inform your travel insurance provider as soon as possible. If necessary, contact our customer support for assistance with any travel changes.

Q: How can I get assistance while abroad?

A: Our customer support is available 24/7 via phone, email, or live chat to assist you with any issues you may encounter during your travels.